HOURS OF OPERATION: Our business office is open from 8:30 am to 5:00 pm weekdays. Our business office is closed weekends and holidays.
LOCATION: American Home Health Care is located at 3430 Tarheel Drive, Suite 104, Raleigh, NC 27609. You can reach us at 919-876-4336 or fax us at 919-876-4485.
AFTER-HOURS SERVICE: We provide emergency delivery and repair services to our clients on evenings, weekends and holidays. If you need emergency service after hours, please leave the information with our 24-hour answering service, which will contact the appropriate on-call personnel. For non-emergencies, you may simply leave a message, which will be returned on the next business day. We encourage you to call with routine questions and inquiries during our regular business hours.
PLACING ORDERS: Our goal is to provide same-day service to our clients. However, to ensure your satisfaction, please place your order one day prior to your expected delivery or pick-up date. All oxygen refills should be ordered a minimum of 24 hours in advance. Please call the office if you have any questions about when to order.
INSURANCE: We offer courtesy billing to Medicare, Medicaid and Private insurance companies through our billing department. For a complete list of affiliated health care organizations and insurance plans, click here.
SCOPE OF SERVICES: Available services include durable medical equipment, bathroom safety items, respiratory care equipment and services.
SERVICE AREA: Our company offers home delivery and equipment pick-up service for a 40-mile area around Raleigh, North Carolina.
COMPLAINTS/CONCERNS: We take any complaints and concerns very seriously. Please direct any problems to our office manager. The president of the company will personally investigate any complaint or concern.
RESUSCITATION POLICY: Our company representatives will call 911 and remain with the patient until trained help arrives, however only the Respiratory Therapists who are qualified and certified will initiate CPR.
If you have any questions at any time, please call us at 919-876-4336. Our customer service representatives are always glad to assist you.